Shipping and Delivery

  • Airfreight shipments are Monday from Houston, Texas and Thursday from Little Rock, Arkansas.
  • We can ship Fed Ex daily with the exception of Friday.
  • Airfreight customers should pick up the fish within 2 hours of arrival of plane.  Report any loss or damage to us within 24 hours of arrival of fish. An over count is added to each box to take care of the normal loss of handling.
  • Fish not picked up within the 2 hours of arrival will not be given credit on any losses.  It is your responsibility to check and see if fish have arrived. DO NOT WAIT FOR AIRLINES TO CONTACT YOU.
  • All freight charges are to be paid directly to the airlines by customer.
  • Claims as a result of mishandling or delay must be filed with the carrier.
  • Orders for Monday arrival need to be in the office by noon the preceding Friday, and orders for Thursday arrival need to be in the office by noon Tuesday.
  • Fed Ex orders need to be placed at least one day in advance.
  • Airfreight orders will be emailed or faxed a copy of your invoice along with approximate time of arrival and airbill number.
  • We also have links to Southwest airlines and Fed Ex to help you keep track of your shipment.